Most of the time my business deals with communication that is designed to be for the public. Whether I’m teaching interpersonal communication skills or business writing, or writing keyword rich text for a website, I’m focused on making sure that the audience receives the message. I was a witness to a situation the other day that made me realize there needs to be training for communication that should not be open to the public.
I was at one of my favorite sandwich shops the other day, waiting for a to-go order. (Why I never think to call ahead is beyond me!) As I was waiting, watching the employees take and ring up orders, put together boxes, call out names, and deliver to customers, I heard a loud voice in a conversation. I looked up and realized that a man was sitting on the other side of the to-go waiting area. He was on his cell phone, carrying on a conversation.
I would prefer not to have to listen to other people’s conversations, but in a situation like this, waiting for a to-go order, I normally don’t have a problem with people using their cell phones while they are waiting. But the parts of the conversation that I couldn’t help but hear went something like this:
“Well, that’s just unacceptable.”
“No, don’t worry. I’ll handle it.”
“We’ll have to sit him down and discuss this with him.”
It sounded like someone was in trouble. It wouldn’t have been a big deal that I was hearing this conversation, but as I got my order and walked toward the door, I realized that the man I had been listening to was the manager of the sandwich shop and if I could hear this conversation, so could his employees.
From just the little bit of conversation I overheard, the man might have been talking to his wife about his son. Or he might have been talking to someone about one of his employees. I don’t know.
Aren’t there times when conversations should be private? The traditional advice has always been to praise in public, and criticize in private. Maybe we need to extend that advice to our conversations on cell phones as well.
Times are tough. Businesses find it more difficult to stay profitable and layoffs are common. Let’s face it. The economic situation provides employers with an opportunity to let go of people who do not have the skills needed to keep the company competitive. As an employee, you need to increase your abilities to be safe from layoffs. Increased competence will also provide more opportunities to be hired and promoted into jobs that pay well, even in these difficult economic times. The better your skills, the better the odds are that you will be able to ride through these economically difficult months.
One of the most important skills any employee can have is the ability to communicate clearly.
If you cannot write well, you reduce your chances of getting hired. According to a recent survey of businesses, 80% of companies in industries with the highest growth potential use writing skills as a measure for hiring. 86% of companies reject applicants who have poorly written application materials.*
Good writing skills are important after you get hired as well. Over 50% of these same companies assess writing when promoting employees.* You may not even realize how limited your chances at promotion are. If you find that you have been passed over for advancement, your grammar, spelling, and sentence structure skills may be holding you back. The ability to write is necessary in the vast majority of salaried jobs and many hourly positions as well.
In this same survey, business owners expressed how important writing skills are. *
“My view is that good writing is a sign of good thinking. Writing that is persuasive, logical, and orderly is impressive. Writing that’s not careful can be a signal of unclear thinking.”
“…writing appears to be a “marker” attribute of high-skill, high-wage, professional work. This is particularly true in sectors of the economy that are expanding, such as services, and the finance, insurance, and real estate sectors.”
” writing is also a “gatekeeper.” The equity dimensions of the writing challenge are substantial. People who cannot write in the United States can clearly find employment. The findings of this survey, however, indicate that opportunities for salaried employment are limited for employees unable to communicate clearly.”
Statistics and quotations from Writing: A Ticket to Work…Or a Ticket Out, a report of The National Commission on Writing © 2004 by College Entrance Examination Board. See www.writingcommission.org for the full report.